Returns

The short version

You have 30 days from delivery. Email us, and in most cases we refund you without asking for the item back — international return shipping usually costs more than the piece itself, which helps nobody.

How to start a return

Email [email protected] with your order number and what went wrong. We reply within one business day and tell you exactly what happens next — no forms, no portal.

When we ask for the item back

For higher-value pieces we will send you a return address in the US. We cover that postage. You never have to ship anything internationally.

What qualifies

• Unworn and unwashed, with tags still attached
• Within 30 days of delivery
• Wrong size, wrong item, or a fault — always, no questions

What we cannot accept

• Pierced jewellery — for hygiene reasons
• Items marked final sale on the product page
• Anything visibly worn, altered, or washed

Refunds

We refund to your original payment method within 3 business days of agreeing the return. Your bank usually takes another 5–10 days to show it.

Exchanges

Returning and reordering is faster than a formal exchange. If the size you want is low in stock, say so in your email and we will hold it for you for 7 days.